Standards & Guidelines

Manufacturer and Importer Members

All MCIA manufacturing and importing Members participate in the “Buy With Confidence” programme.

The Buy With Confidence programme details the minimum standards of care that a customer can expect when purchasing a new machine from an MCIA Member. These are contained within the MCIA’s Code of Practice.

In the unlikely event that a customer experiences a problem and is dissatisfied with the Member’s response, the Code of Practice provides an independent escalation process, through an impartial Chartered Trading Standards Institute (CTSI) certified Alternative Dispute Resolution (ADR) provider. The MCIA's Code of Practice is at the core of the Buy With Confidence Programme, and by their participation, our Members demonstrate their professionalism and commitment to customer satisfaction, pre and post-sale.

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