If you have a Complaint
There are a number of options available to you, depending on whether the manufacturer/importer of your motorcycle, scooter or moped is a member of the MCIA.
The MCIA Members Buy With Confidence Programme gives additional courses of action that will resolve matters quickly, easily, inexpensively and if necessary, draw matters to a legally binding conclusion.
- Your initial complaint should be made in writing to the dealer that you bought the motorcycle from (with whom you have the contractual relationship).
- If the matter is not resolved to your satisfaction you should write to the Manufacturer of your motorcycle.
- If still not satisfied, you may decide to refer your complaint to the National Conciliation Service (NCS) who are certified by CTSI to offer Alternative Dispute Resolution (ADR). NCS are independent and impartial and the ADR services offered are free of charge.
- In the unlikely event that the conciliation process fails, you can take the matter to Arbitration, which will investigate and make an Award that is legally binding on all parties.
To refer a complaint to the Alternative Dispute Resolution Service please contact:
National Conciliation Service, PO Box 6562, Rugby CV21 9QP
Download the full Procedure for Complaints, Conciliation and Arbitration here.
Obviously your legal rights are not affected and you are free to pursue whichever course of action you prefer. The Citizens Advice can offer advice on your legal rights.
If you have purchased a motorcycle, scooter or moped from a company that is not an MCIA member and therefore not participating in the Buy With Confidence Programme, you may wish to take advice from Citizens Advice or consult with your solicitor if you are not satisfied with the outcome of a complaint.